ENVSC Shelter Monitor

About the role

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

Responsibilities

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service agencies.
• Provide assistance to residents to ensure a safe environment, including compliance with rules and policies.
• Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, ) of hazards, inappropriate behavior, needed repairs or other notable conditions.
• Conduct nightly check-in procedures, room inspections, and room turnovers.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary. Provide crisis intervention and institute security procedures should a critical or threatening situation arise.
• Provide timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.
• Conduct client intakes and departure processes, as required by department policy.
• Provide orientation, support, and supervision to new staff, volunteers, and interns.
• Work cooperatively with other Salvation Army staff and programs.
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.
• Participate in staff meetings.
• Maintain case records, required forms, and reports in the prescribed format.
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• Prepare water, coffee, and snacks for guests when available.
• Maintain general cleanliness of common areas as assigned.
• Perform other duties as requested.

Requirements

• HS Diploma or GED
• Minimum of 6 months of experience in public contact/customer service
• Experience in a social service shelter / residential preferred
• WA Driver’s License preferred

Skills & Abilities

• An ability to engage with diverse populations in a respectful and culturally responsive manner
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity
• Detail-oriented – attention to detail required
• Self-starter
• Team player
• Strong use of the English language in verbal and written communication
• Excellent interpersonal skills
• Effective communication and telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Ability and willingness to keep information confidential
• Ability to pass a “Protecting the Mission” background check, as required by the Salvation Army
• Ability to successfully complete Salvation Army child safety/vulnerable adult (“Protecting the Mission”) background/reference check procedure
• Basic mathematical skills (addition, subtraction, division, & multiplication)
• Willingness to abide by the Salvation Army’s drug and alcohol
• Software-related Skills: Knowledge of Microsoft Word and Excel preferred; Knowledge of Microsoft PowerPoint; Knowledge of the use of email programs, such as Outlook; Working knowledge of integrated database applications and ability to use new software programs with basic training.

Physical Requirements

• Ability to rapidly travel over uneven surfaces, up and down steps, up and down ramps, and to climb stepladders, as necessary to perform duties of the
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to lift to 45 lbs

Education & Experience

• HS Diploma or GED
• Minimum of 6 months of experience in public contact/customer service
• Experience in a social service shelter / residential preferred
• WA Driver’s License preferred

Benefits

• Paid holidays
• Vacation time
• Sick time
• Medical, vision, and dental insurance
• Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.
• Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.
• Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.
• Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.
• Paid Vacation Two weeks annually, accruing from day one, for non-exempt positions. Four weeks annually, accruing from day one, for exempt positions. Accrued vacation is eligible for use after six months’ service time.
• Paid Holidays: 13 designated holidays + 1 floating holiday per year