Environmental Services Supervisor
Position Overview
The Supervisor, Environmental Services oversees the day-to-day operations of the Environmental Services department during assigned night shifts. This leader ensures patient care areas, support spaces, and operational departments are maintained in a safe, sanitary, and compliant condition while driving team performance, service excellence, and operational efficiency.
Key Responsibilities
Lead and supervise Environmental Services staff across assigned hospital areas.
Develop and manage staff schedules to ensure appropriate coverage and operational readiness.
Oversee timekeeping, attendance, productivity, and labor utilization.
Conduct daily rounds to ensure cleanliness, safety, and compliance standards are met.
Coach, mentor, and support team members through performance management and development activities.
Assist with hiring, onboarding, training, and competency validation programs.
Drive service recovery efforts and resolve operational concerns in a timely, professional manner.
Cook up with clinical and non-clinical departments to support organizational goals.
Monitor inventory levels and oversee supply management to support uninterrupted operations.
Ensure compliance with regulatory requirements, accreditation standards, and departmental policies.
Identify workflow gaps and implement process improvements to enhance service delivery and efficiency.
Track operational metrics, prepare reports, and escalate complex issues as needed.
Support emergency response activities and provide hands-on operational assistance during peak periods.
Required Qualifications
A High School Diploma or GED.
Minimum 5 years of recent relevant experience.
Experience leading Environmental Services operations, workflows, staffing, and departmental support functions.
Demonstrated success supervising employees, setting expectations, coaching performance, and maintaining accountability.
Experience creating schedules and managing staffing needs in a 24/7 operational environment.
Knowledge of local, state, federal, accreditation, and departmental requirements related to Environmental Services.
Strong problem-solving, communication, and customer service skills.
Experience managing supplies, records, productivity, labor utilization, and daily operational priorities.
Proficiency with standard business software and operational systems.
Preferred Qualifications
Experience supporting Environmental Services teams within a hospital or healthcare environment.
Experience with terminal cleaning procedures in OR, GI, Cath Lab, or procedural areas.
Knowledge of Lean methodologies, continuous improvement, or process improvement initiatives.
Experience assisting with budgets, expense monitoring, and corrective action planning.
Experience facilitating staff meetings, training programs, and orientation activities.
Ability to analyze data, identify trends, and recommend operational improvements.