Environmental Services EVS Manager

About the role

The Environmental Services (EVS) Manager is responsible for developing and executing facility solutions to ensure all health and safety standards are met. They are responsible for servicing and/or maintaining a physical location or site to leadership specifications, leading the operations of facility accounts by ensuring areas of responsibility meet objectives, and taking the quality and service of Laundry & Housekeeping Departments in health care facilities.

Responsibilities

• Leadership: Overall ownership and accountability of operational management and financial performance of the unit; coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved; reward and recognize employees; identify and engage top talent and develop team members to their fullest potential; plan and lead team management meetings; ensure safety and sanitation standards in all operations.
• Client Relationship: Establish and maintain effective client and customer rapport for a mutually beneficial business relationship; identify client needs and communicate operational progress; deliver and model WEST as the foundation for delivering excellent customer service; facilitate and support new business and retention activities; develop program (facilities, custodial, energy, grounds or maintenance) to meet client and customer demands and specifications.
• Financial Performance: Build revenue and manage budget which includes cost controls with regard to labor, supply, and inventory; ensure the completion and maintenance of financial statements relative to the department; oversight and responsibility to deliver client and company financial targets; adopt all Eastern processes and systems, eliminate custom/manual reports; understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
• Productivity: Implement and maintain GM agenda for both labor and total quality management requirements; create value through efficient operations, appropriate cost controls, and profit management; ensure consistent application of Eastern’s operating standards and processes (Operational Excellence) with particular focus on efficiencies in sustainability efforts to reduce energy consumption and labor productivity standards.

In order to meet commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• At least 3 years of experience in healthcare environmental services.
• Up to 2 years of experience in a management or supervisory role preferred.
• A bachelor's degree or equivalent experience.
• Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients and consumers.