Environmental Services Dispatcher

Major Responsibilities

• Coordinates and processes the dispatching of EVS services by receiving calls, pages, emails, and online requests.
• Manages EVS EPIC discharge flow and delegates tasks necessary to meet inpatient nursing, Emergency Department, Operating Room and Patient Access needs.
• Records, monitors, updates and coordinates the incoming requests for the EVS team including stat/urgent requests, non-priority service requests and projects.
• Understands EVS processes, procedures, and length of time needed for assistants and technicians to complete services.
• Understands the facility layout and work flows to maximize productivity and work throughput.
• Follows up with requests to ensure completion, as needed.
• Communicates with supervisor regarding complex service requests.
• Completes required forms and documentation, and maintains files, binders, call logs and other documents as required.

Licensure, Registration, And/or Certification

Required: None

Education

Required: High School Graduate

Experience

Typically requires 3 years of experience in hospital Environmental Services at an assistant or tech level.

Knowledge, Skills & Abilities

• Ability to follow and understand oral and written instructions and communicate with others.
• Ability to set priorities, be aware of and follow department policies and procedures in all situations.
• Ability to effectively use Epic, Excel, and Word programs.
• Excellent customer service skills including communication by phone.
• Knowledge of EVS responsibilities and work flows.

Physical Requirements And Working Conditions

• Must be able to sit for extended periods of time.
• Must have functional speech, vision, touch and hearing.
• Operates all equipment necessary to perform the job.