Environmental Learning Center Receptionist

Position Summary

Lake Metroparks is seeking a part-time Receptionist to provide professional front-desk, clerical, and administrative support for daily operations and visitor services at the Environmental Learning Center.

Position Requirements

• High school diploma or equivalent required.
• Associate degree in business, marketing, travel and tourism, parks and recreation, or a related field preferred.
• Experience in an administrative, customer service, receptionist, or visitor services role preferred.
• Must possess a valid driver’s license and be insurable under the Agency’s policy.
• Pre-employment background check required.
• Must be able to work an irregular schedule, including weekends and holidays.
• Must be able to work independently and as part of a team.
• Must be able to operate Park District vehicles and remain insurable under the Park District’s liability policy.

Qualification Requirements

• Knowledge of customer service principles, professional communication practices, and visitor assistance procedures.
• Knowledge of basic administrative procedures, office practices, recordkeeping, and cash-handling processes.
• Basic knowledge of Lake Metroparks facilities, programs, services, and procedures, or the ability to learn them.
• Strong verbal and written communication skills, including the ability to provide clear information to the public.
• Strong organizational, time management, attention to detail, and follow-through skills.
• Skill in using computers, email, office equipment, databases, and point-of-sale systems.
• Ability to interact with visitors, callers, volunteers, and staff with tact, courtesy, patience, and professionalism.
• Ability to manage multiple priorities in a public-facing, fast-paced office environment.
• Ability to maintain confidentiality and exercise sound judgment when handling information, payments, and records.
• Ability to work independently and collaboratively with staff and volunteers.
• Ability to learn and communicate information about Park District programs, facilities, and services.

Essential Duties And Responsibilities

• Answers telephone calls, routes inquiries, takes accurate messages, and monitors voicemail.
• Provides guidance and scheduling support for volunteers assisting with visitor services.
• Premps mailings and maintains appointment calendars.
• Aids in booking and facilitating rentals.
• Orders and maintains supplies.
• Aids in special event preparation.
• Performs other related duties as assigned.

Supervisory Responsibilities

This position has no supervisory duties.

Physical Demands

• Sit, stand, walk short distances, talk, hear, use hands and fingers to operate a computer, telephone, cash register or point-of-sale system, and other office equipment, and reach with hands and arms.
• Bend, stoop, kneel, or crouch to access files, supplies, or materials.
• Perform routine office tasks for extended periods, including computer and telephone work, and may occasionally lift, carry, push, or pull office supplies, files, program materials, or small boxes weighing up to 25 pounds.
• Use safe work practices, maintain an orderly work area, follow applicable safety procedures, and promptly report hazards, incidents, or unsafe conditions.

Work Environment

Work is performed primarily in an office environment within a public-facing facility. The employee works at a reception desk or administrative workstation and regularly uses a computer, telephone, copier, printer, point-of-sale system, and other standard office equipment. The position involves frequent interaction with visitors, callers, volunteers, and staff and may require occasional movement throughout the facility to retrieve supplies, assist with administrative tasks, or support events. The noise level is generally low to moderate and may vary during busy visitor periods, programs, or special events.

Potential Hazards

• Prolonged computer or telephone use.
• Repetitive hand and wrist motions.
• Eye strain.
• Slips, trips, or falls.
• Minor lifting or carrying of office supplies or files.
• Contact with standard office equipment.
• Occasional exposure to cleaning products or moderate noise in public areas.

General Expectations

• Demonstrate commitment and sensitivity to the needs of the Park District and its constituents and uphold the mission of Lake Metroparks.

Benefits

• OPERS membership (Ohio Public Employees Retirement System)
• Northeastern Ohio Inter-Museum Council Membership
• Agency Discounts

To Apply

Apply online at https://www.lakemetroparks.com/about-us/job-opportunities/.