Entry-Level Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems
• Diagnose problems and implement solutions
• Collaborate with customer counterparts
• Work across multiple physical locations and stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• Covid-19 vaccination

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact your work has on the company and our customers
• Annual raises and bonuses
• Stock grants

Pay

Compensation is commensurate with experience.

Schedule

Full-time schedule.

Skills

• Strong problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team
• Experience with software development and troubleshooting

Benefits

• Healthcare
• Retirement plans
• Employee assistance programs
• Flexible spending accounts
• Life insurance
• Disability insurance
• Short-term and long-term disability coverage
• Accidental death and dismemberment insurance
• Voluntary benefits including vision, dental, and pet insurance
• 401(k) plan with company match
• Profit-sharing plan
• Free parking
• On-site wellness programs
• On-site fitness center
• On-site cafeteria with restaurant-quality meals
• Professional development opportunities
• Company-sponsored events and activities

Company Culture

• Unique campus designed to enhance productivity
• Restaurant-quality meals at a low cost
• Four-week sabbatical after five years
• Opportunities for personal growth and development

Equal Opportunity Employer

Epic is an Equal Opportunity Employer. We know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles.