Entry Level IT Technician

About the role

Grow your IT career with experience across modern technologies. TEKsystems is seeking an experienced IT Technician. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving technical problems, and is eager to build long-term career growth in IT. Our client is actively investing in their technology and people and they’re looking for someone who’s enthusiastic, collaborative, and ready to be a trusted technical partner for the business. Why You'll Love This Role: Gain exposure to enterprise-level technologies and a wide range of platforms; Be a key contributor in a growing, forward-thinking organization; Hands-on ownership—from onboarding new hires to resolve complex issues; Work with both local and global users; Opportunity to improve processes and make a real impact; Partner with experienced IT teams and continue developing your technical skills. This is a Contract to Hire position based out of Bedford Heights, OH. Experience Level: Entry Level.

Responsibilities

• Troubleshoot hardware, software, and network-related issues
• Manage and resolve tickets—equipment setup, unpacking assets, asset tagging
• Troubleshoot Windows 10/11, macOS, Linux, VDIs, and tablet platforms
• Maintain and support standard and custom system images
• Assist with server, networking, phone systems, and VPN access
• Document solutions and help improve IT processes and standards
• Escalate complex issues to appropriate IT teams when needed

Requirements

• Passion for technology and continuous learning
• Hardware/Software Troubleshooting
• Troubleshooting Windows, O365, Network issues
• Strong troubleshooting and problem-solving mindset
• Excellent customer service and communication skills
• Comfortable working independently and as part of a team
• Organized, accountable, and proactive

Skills

• Troubleshooting
• Hardware
• Customer service
• Technical support
• Deployment
• Desktop
• Support
• Imaging
• Windows 11
• Help desk
• Troubleshooting hardware
• O365
• Windows
• Office 365
• Mac
• Apple

Pay

The pay range for this position is $16.00 - $17.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)