Entry-Level In-Person Customer Service Representative (Toll)

About the role

MCI is hiring Customer Service Agents to support walk-up inquiries, account setup, and MOV pass tag issuance at the Parkersburg Memorial Bridge offices. This entry-level, on-site position is ideal for individuals who are dependable, eager to learn, and passionate about delivering excellent service.

Responsibilities

• Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility.
• Aid walk-in customers with new account setup, MOV pass tag issuance, and general inquiries.
• Process payments using toll operations back-office systems.
• Handle in-person customer concerns, complaints, and toll-related questions.
• Support incoming customer service phone calls and resolve issues promptly.
• Collaborate with the customer service team to enhance the overall customer experience.
• Complete end-of-day deposits and generate balancing reports.
• Adhere to all attendance and scheduling requirements.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Experience with data entry and computer-based systems.
• Fluent in spoken and written English.
• Strong organizational, written, and verbal communication skills.
• Willingness to work flexible shifts, including weekends.
• Experience with cash handling on computerized systems.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Skilled in conflict resolution, problem-solving, and negotiation.
• Customer service-oriented: empathetic, responsive, patient, and conscientious.
• Ability to multi-task, self-manage, and stay focused.
• Strong team orientation and interpersonal skills.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Physical Requirements

• This job operates in a professional office environment.
• While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
• The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
• The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Diversity and Equality

MCI and its subsidiaries embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.