Entry Level HR Specialist - Tier 1/ Call Center

About the role

The T1 HR Employee Support Representative is responsible for administering HR related queries and executing HR transactions. They support an effective employee experience by handling inquiries through various channels and ensuring timely resolution of issues.

Responsibilities

• Responds to questions on administrative procedures and practices via phone, case management system, and live chat.
• Uses systems to document and escalate as needed following the appropriate processes.
• Edits employees of HR services available to them and encourages the use of self-service tools like the HR Portal and other systems.
• Researches and resolves all problems in a timely manner, prioritizing urgency of requests.
• Identifies and researches incoming queries from employees.
• Ensures that documentation and employee requests meet the policy for each process.
• Utilizes multiple online systems to answer questions, complete requests, and resolve employee and HR needs.
• Works independently on most routine tasks.
• Contributes to delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, drive performance, and achieve results.
• Maintains all compliance requirements of dedicated HR shared service processes.
• Utilizes HR systems including Workday and the Employee Portal, including Self Service, Knowledge base, and Case Management.
• Performs duties according to service level agreements.

Requirements

• Minimum high school degree.
• At least one year experience in customer services and/or human resources area.
• Excellent oral and written communication skills to answer employees' queries effectively.
• Strong problem-solving skills and strong customer service skills.
• Strong organizational skills for tracking and documenting.
• Attention to detail.
• Proficient in Microsoft Office applications.
• Additional language - Spanish (Preferred).
• Workday or other HRIS experience (Preferred).
• Experience in an HR Service Center / Contact Center Operation (Preferred).
• HR Certification (Preferred).

Qualifications

Perks include access to medical, dental, vision, life, and disability insurance; eligible for other voluntary benefits; full training to learn the business and enhance professional skills; employee discounts; and access to an Employee Assistance Program for services including counseling, financial, and legal consultation, referrals for care service, and more. Community involvement opportunities are also available.

What We're Looking For

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

Benefits

Details about benefits are not specified in the job posting.