Entry Level HR Specialist/ Contact Center

About the role

The T1 HR Employee Support Representative is responsible for administering HR related queries and executing HR transactions. They support an effective employee experience by handling inquiries through various channels such as phone, case management system, and live chat.

Responsibilities

• Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat.
• Uses systems to document and escalate as needed following the appropriate processes.
• Edicates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
• Researches and resolves all problems in a timely manner.
• Must be able to work on more than one issue simultaneously and prioritize urgency of requests.
• Probes cases to determine root cause of the issue or question in order to provide accurate answers.
• Identifies and researches incoming queries from employees.
• Ensures that documentation and employee requests meet the policy for each process.
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Works independently on most routine tasks.
• Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Maintains all compliance requirements of dedicated HR shared service processes.
• Utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.
• Performs duties according to service level agreements.

Requirements

• Minimum high school degree.
• At least one year experience in customer services and/or human resources area.
• Excellent oral and written communication skills to answer employees' queries effectively.
• Excellent problem-solving skills and strong customer service skills.
• Strong organizational skills for tracking and documenting.
• Attention to detail.
• Proficient in Microsoft Office applications.
• Additional language - Spanish (Preferred).
• Workday or other HRIS experience (Preferred).
• Experience in an HR Service Center / Contact Center Operation (Preferred).
• HR Certification (Preferred).

Qualifications

• Ability to work both independently and in teams.

Skills

• Customer service skills.
• Problem-solving skills.
• Organizational skills.
• Attention to detail.
• Microsoft Office proficiency.

Benefits

You’ll get access to medical, dental, vision, life, and disability insurance. Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages. Participate in a 401(k) Retirement Plan with company matched contributions. Enjoy employee discounts, including discounted prices on the purchase of Avis/Budget cars. Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more. Engage in community involvement opportunities.

Pay

Compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Schedule

This position may be with any affiliate of Avis Budget Group.