Entry Level - Facilities Command Center Technician
About the role
As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. You'll work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts and manage access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Cook up to date, restaurant-quality meals at no cost
- Participate in sabbaticals of up to four weeks after five years of employment
- Work in a high-pressure, real-time environment
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Qualifications
- Open to working in the United States
- Eligible to work in the United States without visa sponsorship
- Eligible to work in the United States without visa sponsorship
- Eligible to work in the United States without visa sponsorship
- Eligible to work in the United States without visa sponsorship
- Eligible to work in the United States without visa sponsorship
- Eligible to work in the United States without visa sponsorship
Benefits
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting the impact of your work
- Award-winning healthcare
- Stock grants to give you an even greater stake in the success of Epic and our customers
Pay
Commensurate with experience
Schedule
Second and third shifts, as well as weekends
Skills
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
Benefits
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting the impact of your work
- Award-winning healthcare
- Stock grants to give you an even greater stake in the success of Epic and our customers
Pay
Commensurate with experience
Schedule
Second and third shifts, as well as weekends
Location
Based on our campus in Madison, WI, with relocation assistance provided.
Equal Opportunity Employer
Epic is an Equal Opportunity Employer. Diversity, equity, and inclusion are written into our principles.