Entry Level - Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals for staff
• Work in a high-pressure, real-time environment
• Coordinate emergency responses during disruptions like natural disasters or power outages
• Ensure a safe environment and help restore normal operations quickly and effectively

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Qualifications

• Open to working in a high-pressure, real-time environment
• Ability to work in a high-pressure, real-time environment

Skills

• Security operations
• Emergency response

Benefits

• Comprehensive benefits to keep you healthy and happy
• Merit-based compensation reflecting the impact of your work
• Award-winning campus design
• Restaurant-quality meals at a fraction of the cost
• Annual raises and bonuses
• Stock grants
• Global healthcare
• Opportunities to travel and make a difference

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and third shifts, as well as weekends, are available.

Benefits

• Comprehensive benefits package
• Merit-based compensation
• Stock grants
• Global healthcare coverage
• Opportunities for travel and community engagement

Location

The position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to fostering an inclusive workplace where all employees feel valued and respected. Diversity, equity, and inclusion are integral to our principles and practices.