Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity by monitoring real-time alerts and managing access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Cook up to restaurant-quality meals at no cost to you.
• Enjoy a four-week sabbatical after five years with Epic.
• Participate in activities like kayaking in Patagonia, attending a Beyoncé concert in Ireland, building a library in Tanzania, and running a marathon in Antarctica.
• Work in a high-pressure, real-time environment with strong situational awareness and decision-making skills.
• Communicate and coordinate effectively with internal teams and emergency services.
• Have experience or interest in security operations, emergency response, or a related high-volume field.
• Be open to working second and third shifts, as well as weekends.

Requirements

We require you to be able to relocate to the Madison, WI area and be eligible to work in the United States without visa sponsorship.

Qualifications

Strong situational awareness and decision-making skills
Excellent communication and coordination abilities
Ability to work in a high-pressure, real-time environment
Experience or interest in security operations, emergency response, or a related high-volume field

Skills

Openness to 2nd and 3rd shift, as well as weekend days

Benefits

Comprehensive benefits to keep you healthy and happy as you grow in your life and career
Annual raises and bonuses
Stock grants, giving you an even greater stake in the success of Epic and our customers

Pay

Compensation will reflect the impact your work has on the company and our customers.

Schedule

Open to working second and third shifts, as well as weekends.