Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals at no cost
• Attend sabbaticals anywhere in the world after 5 years
• Work in a high-pressure, real-time environment
• Work 2nd and 3rd shifts, as well as weekends

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Covered by comprehensive benefits including healthcare, stock grants, and annual raises

Qualifications

• Open to working in a high-pressure, real-time environment
• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Open to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Strong situational awareness and decision-making skills

Benefits

• Comprehensive benefits including healthcare, stock grants, and annual raises
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical anywhere in the world after 5 years

Pay

• Merit-based compensation reflecting the impact of your work on the company and our customers

Schedule

• Open to working 2nd and 3rd shifts, as well as weekends

Skills

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days

Benefits

• Comprehensive benefits including healthcare, stock grants, and annual raises
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical anywhere in the world after 5 years

Pay

• Merit-based compensation reflecting the impact of your work on the company and our customers

Schedule

• Open to working 2nd and 3rd shifts, as well as weekends

Location

We recruit nationally and provide financial relocation assistance. The position is based on our campus in Madison, WI, and requires relocation to the area.