Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals for staff
• Work in a high-pressure, real-time environment
• Coordinate emergency responses during disruptions like natural disasters or power outages
• Ensure a safe environment and help restore normal operations quickly and effectively

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Qualifications

• Open to working in a high-pressure, real-time environment
• Ability to work in a high-pressure, real-time environment

Skills

• Security operations
• Emergency response

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact your work has on the company and our customers
• Annual raises and bonuses
• Stock grants
• Global healthcare
• Opportunity to build the best ideas from around the world into Epic software

Pay

• Commensurate with experience

Schedule

• Second and third shifts, as well as weekends

Benefits

• Healthcare is global
• Opportunity to earn a four-week sabbatical anywhere in the world
• Staff have had unique experiences like kayaking in Patagonia, attending a Beyoncé concert in Ireland, building a library in Tanzania, and running a marathon in Antarctica

Company Culture

• Uniquely themed campus designed to enhance productivity
• Restaurant-quality meals prepared by a diverse team of chefs
• Four-week sabbatical after five years

Epic

• Equal Opportunity Employer
• Diversity, equity, and inclusion are written into our principles
• Full non-discrimination statement available at https://careers.epic.com/EEO