Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals at no cost
• Participate in sabbaticals of up to four weeks after five years of employment
• Work in a high-pressure, real-time environment

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days

Qualifications

• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Benefits

• Comprehensive benefits to keep you healthy and happy
• Merit-based compensation reflecting the impact of your work
• Award-winning healthcare plan
• Stock grants to align with the success of Epic and our customers

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and third shifts, as well as weekends, are available.

Skills

• Security operations
• Emergency response

Benefits

• Healthcare is global
• Annual raises and bonuses
• Stock grants

Company Culture

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity, equity, and inclusion are essential to delivering quality care for all patients and fostering innovation in our software.