Entry Level - Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. You'll work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Coordinate emergency responses during disruptions like natural disasters or power outages
• Work closely with internal teams and emergency services to ensure a safe environment
• Help restore normal operations quickly and effectively

Requirements

• Based on our campus in Madison, WI, and requires relocation to the area
• We recruit nationally and provide financial relocation assistance
• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Covered by the U.S. Equal Employment Opportunity Commission (EEOC)

Qualifications

• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Covered by the U.S. Equal Employment Opportunity Commission (EEOC)

Skills

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact your work has on the company and our customers
• Award-winning healthcare benefits
• Annual raises and bonuses
• Stock grants
• Global healthcare coverage
• Opportunities to build the best ideas from around the world into Epic software

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and third shifts, as well as weekends, are available.