Entry Level - Facilities Command Center Technician
About the role
As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Coordinate emergency responses during disruptions such as natural disasters or power outages
- Work closely with internal teams and emergency services to ensure a safe environment and restore normal operations
Qualifications
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- COVID-19 vaccination
Location
This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance. Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
Benefits
- Restaurant-quality meals costing only a few dollars, prepared by kitchen talent from around the country
- Four-week sabbatical anywhere in the world after five years of employment
- Comprehensive benefits to keep you healthy and happy as you grow in your life and career
- Merit-based compensation reflecting the impact your work has on the company and our customers
- Annual raises and bonuses
- Stock grants, giving you an even greater stake in the success of Epic and our customers