Entry Level - Facilities Command Center Technician
About the role
You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts and manage access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Cook up to date, restaurant-quality meals for staff
- Participate in sabbaticals of up to four weeks after five years of employment
- Work in a high-pressure, real-time environment
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Qualifications
- College degree preferred
- Experience in a similar role or related field
- Knowledge of Epic's systems and processes
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Global healthcare
- Flexible meal options
- Sabbaticals of up to four weeks after five years of employment
Pay
Compensation is competitive and commensurate with experience.
Schedule
Second and third shifts, as well as weekends, are available.
Skills
- Security operations
- Emergency response
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Global healthcare
- Flexible meal options
- Sabbaticals of up to four weeks after five years of employment
COVID-19 Vaccination
Vaccination is required.
Equal Opportunity Employer
Epic is an equal opportunity employer and is committed to diversity and inclusion in all aspects of our work. We believe that diverse teams deliver better products and services, and we strive to create a workplace where everyone feels valued and respected.