Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity by monitoring real-time alerts and managing access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Cook up to restaurant-quality meals at no cost to you.
• Enjoy a four-week sabbatical after five years of employment.
• Participate in diverse, equitable, and inclusive teams that design software supporting the delivery of quality care for all patients.

Requirements

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).

Qualifications

• Open to working in the United States.
• Eligible for a COVID-19 vaccine.

Benefits

• Comprehensive benefits package including healthcare.
• Merit-based compensation reflecting the impact of your work.
• Annual raises and bonuses.
• Stock grants.

Pay

Compensation is commensurate with experience.

Schedule

Second and third shifts, as well as weekends, are open.