Entry Level - Facilities Command Center Technician
About the role
You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts and manage access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Cook up to date, restaurant-quality meals at no cost
- Participate in sabbaticals of up to four weeks after five years of employment
- Work in a high-pressure, real-time environment
- Work second and third shifts, as well as weekends
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to working second and third shifts, as well as weekends
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Qualifications
- Open to working second and third shifts, as well as weekends
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Benefits
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting the impact of your work
- Award-winning campus with restaurant-quality meals
- Annual raises and bonuses
- Stock grants
- Global healthcare
- Opportunities to travel and make a difference
Pay
Compensation is competitive and commensurate with experience.
Schedule
Second and third shifts, as well as weekends.
Skills
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
Benefits
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting the impact of your work
- Award-winning campus with restaurant-quality meals
- Annual raises and bonuses
- Stock grants
- Global healthcare
- Opportunities to travel and make a difference
Pay
Compensation is competitive and commensurate with experience.
Schedule
Second and third shifts, as well as weekends.
Company Information
- Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin.
- Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
- More than just important work. Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair.
- All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country.
- And, after five years here, you’ll earn a four-week sabbatical anywhere in the world.
- Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
Equal Opportunity Employer
We are an equal opportunity employer and are committed to fostering an inclusive workplace where all employees feel valued, respected, and supported. We believe diversity, equity, and inclusion are essential to our mission of delivering high-quality care through innovative technology.