Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity by monitoring real-time alerts and managing access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Cook up to date, restaurant-quality meals for staff at no cost.
• Participate in sabbaticals of up to four weeks after five years of employment.
• Work in a high-pressure, real-time environment.
• Work second and/or third shifts, as well as weekends.

Requirements

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to working second and/or third shifts, as well as weekends.
• Eligible to work in the United States without visa sponsorship.
• Relocating to the Madison, WI area (relocation assistance available).

Qualifications

• College degree preferred.
• Experience in a similar role preferred.
• Experience with Epic's systems preferred.

Skills

• Security operations.
• Emergency response.
• High-volume field experience.

Benefits

• Comprehensive benefits package.
• Annual raises and bonuses.
• Stock grants.
• Global healthcare coverage.
• Flexible scheduling options.

Pay

Compensation is commensurate with experience.

Schedule

Second and/or third shifts, as well as weekends.

Benefits

• Comprehensive benefits package.
• Annual raises and bonuses.
• Stock grants.
• Global healthcare coverage.
• Flexible scheduling options.

COVID-19 Vaccination

As an Equal Opportunity Employer, we require all employees to be vaccinated against COVID-19.