Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity by monitoring real-time alerts and managing access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Cook up to date, restaurant-quality meals for staff.
• Participate in sabbaticals of up to four weeks after five years of service.
• Work in a high-pressure, real-time environment.
• Collaborate with internal teams and emergency services.

Requirements

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).

Qualifications

• Open to working in a high-pressure, real-time environment.
• Ability to work in a high-pressure, real-time environment.
• Ability to work in a high-pressure, real-time environment.

Skills

• Security operations, emergency response, or a related high-volume field.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact your work has on the company and our customers.
• Global healthcare.
• Stock grants.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Open to working in a high-pressure, real-time environment.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact your work has on the company and our customers.
• Global healthcare.
• Stock grants.

COVID-19 Vaccination

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.