Entry Level - Facilities Command Center Technician
About the role
You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Maintain business continuity across Epic's global campuses
- Monitor real-time alerts and manage access and security systems
- Oversight of building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Cooking and preparing meals for staff
- Ensuring a safe environment and restoring normal operations during emergencies
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Qualifications
- Open to working in a high-pressure, real-time environment
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Skills
- Situational awareness and decision-making skills
- Communication and coordination abilities
- Security operations, emergency response, or a related high-volume field experience
- High-pressure, real-time environment adaptability
- Openness to flexible schedules
Benefits
- Live affordably in a city known for its rising tech talent
- Healthcare is global
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting the impact of your work
- Award-winning campus design
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Global software development team
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers.
Schedule
- Open to working in a high-pressure, real-time environment
- Ability to work in a high-pressure, real-time environment
- Flexibility in scheduling, including 2nd and 3rd shifts, and weekends
Equal Opportunity Employer
Epic is an Equal Opportunity Employer and is committed to diversity and inclusion in all aspects of our organization. We believe that diverse teams design software that supports the delivery of quality care for all patients.