Entry Level - Customer Support Engineer - Greensburg

About the role

The Customer Support Team works directly with Live! Team members, providing world-class customer service and support. This is an introductory position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

• Create and/or update SOPs with other Engineers
• Perform basic to occasionally moderately complex troubleshooting and repair activities typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, mobile phones, kiosks and printers
• Provide support to client identified VIPs
• Respond to management requests including installing new PC equipment, providing end-user desk side support and other related activities
• Perform/Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Maintain and/or achieve all required OEM Certifications as directed by Management
• Understand and follow all documented service operations policies and procedures
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• May require additional customer-specific certifications or training as required

Requirements

• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position
• Must have Technical school certification preferred or equivalent of one (1) to three (3) years of relevant IT Help Desk or customer support experience
• Sitting 25%, Walking 50%, Standing 25%, Lifting up to 60 lbs. 60 - 100 with assistance, Pulling and bending, Repetitive Keyboarding
• Working Conditions: 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees, Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises