Entry Level Customer Service Representative

Are you excellent at communicating over the phone and via email? Do you want to have a chance to demonstrate your superior customer service skills? Would you like the flexibility and convenience of working from home? Nova 401(k) Associates is looking to fill a full-time remote customer service representative (Participant Specialist) position. In this position, you will field phone calls and emails related to retirement plan withdrawal and loan transactions. Although welcome, industry experience is not required, and paid training will be provided. Candidates will also be required to successfully complete the NIPA Distribution Administrator and Loan Administrator Certificates. For additional information on the Distribution Administrator and Loan Administrator Certificate Program, please visit NIPA's website at www.nipa.org. Job Responsibilities: Responsible for answering the Nova participant services line phone calls and emailsWork directly with participants and clients to help initiate requests through the recordkeeper sites and answer questions related to pending requestsEstablish solid working relationships with all vendors and plan sponsors to ensure open and accurate communicationProvide data entry assistance for Distribution DepartmentPursue and attain NIPA's Distribution Administrator and Loan Administrator CertificatesPerform other related duties as required Qualifications: Bachelor's degree requiredBilingual speaking is a plusAbility to establish priorities, work independently, and proceed with objectives without supervisionSuperior organizational and coordination skillsFlexibility, adaptability, and ability to multi-taskCoachable and committed to professional developmentExperience in a customer service or call center setting a plus but not required Compensation and Benefits: Base Hourly Pay: $21-$25 per hour Work Location/Hours: Work from HomeMust work from USA and be authorized to work for any US employerWe will supply all necessary computer equipment40 hour work week, 8 hours per day, Monday-Friday We get it. We listen. We communicate. Click Here to review our Privacy Policy