Entry Level Customer Service Rep

About the role

Launch your career with paid training and a path to full-time remote work. You’ll start in a structured, fully on-site training and onboarding environment designed to set you up for success.

Responsibilities

• Support customers through phone and chat
• Aid with account management, billing questions, content inquiries, and basic site/app navigation
• Resolve common issues related to streaming services, devices, and network functionality
• Recommend products and services during customer interactions
• Deliver a professional, consistent experience across multiple systems and customer needs
• Document customer issues clearly and accurately

Qualifications

• High school diploma or GED
• At least 1 year of customer service experience
• Comfortable using Windows, Microsoft Excel, Microsoft Word, and Google Docs
• Familiarity with digital streaming services and common streaming devices
• Ability to work on-site in San Antonio during the contract period and live within 30 miles of the office

Benefits

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Work arrangement

• Full-time on-site for the initial 4-month contract period
• Eligible to work remotely after successful conversion to full-time employee status
• Weekend and holiday availability is required based on business needs

Training & schedule

• Classroom/On the job training: Monday through Friday, 10:00 AM – 7:00 PM, for the first 12 weeks
• After training, most schedules are from 12:00 PM to 9:00 PM

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
• Benefits are subject to change and may be subject to specific elections, plan, or program terms

Pay

The pay range for this position is $17.75 - $17.75/hr.

Schedule

Full-time on-site for the initial 4-month contract period, eligible to work remotely after successful conversion to full-time employee status, weekend and holiday availability is required based on business needs.

Application

If you’re looking for a customer support role with paid training, career growth, and a clear path to full-time remote eligibility, this could be a great next step.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.