Entry-Level Customer Care Representative

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states (OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI). With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. We provide employees with the training and certification they need to keep up with fast-changing technology. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

About the role

This is an entry-level role with high potential for growth, based in our Salem, OR office.

Responsibilities

• Answer incoming support calls.
• Create support tickets on behalf of customers.
• Use basic computer applications.
• Communicate with customers, technicians, and salespeople.
• Recognize, document, and alert the management team of trends in customer calls.
• Route calls to appropriate resources.

Requirements

• Strong phone and verbal communication skills along with active listening.
• Proven ability to multi-task and work under fast-paced environments while maintaining accuracy.
• High attention to detail and strong organizational skills.
• Computer and customer service skills.
• Strong written and verbal communication skills.
• Microsoft Word and Excel experience preferred.
• Bilingual is a plus.

Qualifications

• 1-2 years of customer service experience preferred.
• Experience using IT Ticketing Support systems preferred.
• Call handling experience preferred.
• Call center experience is a plus.

Benefits

• Paid training
• Medical/Dental/Vision/Life insurance plans
• FSA programs
• 401K – aggressive company match
• PTO, Vacation, Sick Leave
• Strong team environment with growth opportunity