Entry-Level Computer Operator / IT Operations Associate

Schedule

On-Site, Rotating 12-Hour Shifts. Week 1: Monday, Tuesday, Friday, Saturday. Week 2: Sunday, Wednesday, Thursday. Shift rotates every 3 months between days and nights: 6:45 AM - 6:45 PM or 6:45 PM - 6:45 AM.

About the role

Are you looking to launch your career in IT? We are seeking an Entry-Level Computer Operator / IT Operations Associate to join a team responsible for monitoring and supporting critical business systems in a 24/7 enterprise environment. This role is ideal for recent graduates, technical school graduates, or candidates with customer service, help desk, desktop support, or technology experience looking to gain hands-on exposure to enterprise IT operations. You'll receive training while working alongside experienced IT professionals and will have the opportunity to grow into areas such as Systems Administration, Networking, Cybersecurity, and Infrastructure Support.

Responsibilities

• Monitor systems, applications, and technology platforms for issues and alerts
• Perform basic troubleshooting and support for desktops, applications, and operational systems
• Escalate technical issues to appropriate support teams
• Complete scheduled operational tasks and system checks
• Monitor automated jobs and file transfers
• Document incidents, troubleshooting steps, and resolutions
• Support service requests and user issues
• Follow established procedures, checklists, and IT best practices
• Assist with maintaining operational documentation
• Help ensure technology services remain available and functioning properly

Qualifications

• High school diploma required
• Associate degree in Information Technology, Computer Science, Cybersecurity, or related field preferred
• 0-2 years of IT experience
• Recent graduates encouraged to apply
• Strong interest in technology and IT operations
• Customer service or technical support experience is a plus
• Ability to work a rotating 12-hour schedule
• Strong communication and problem-solving skills

Skills

Preferred Technical Exposure:

• Windows 10/11
• Microsoft Office
• Desktop Support
• Help Desk Support
• Active Directory
• Basic computer troubleshooting
• FTP/SFTP file transfers

Nice to Have:

• Exposure to Linux or Unix environments
• Networking fundamentals
• Technical school coursework or IT certifications
• Experience working with ticketing systems

Benefits

Why Join?:

• Excellent entry point into enterprise IT
• Hands-on training provided
• Opportunity to learn systems, networking, servers, and infrastructure
• Career growth opportunities within a large organization
• Strong team-oriented culture
• Paid time off and benefits available upon permanent hire

Benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $25.00 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Location

Contract to Hire position based out of Albany, NY. Fully onsite position.

Application Deadline

This position is anticipated to close on Nov 3, 2026.