Entry Level-Call Center Representative-Fully Remote

Role

Handle inbound calls from patients and clients professionally and courteously
Provide accurate information on services, appointments, billing, and general support
Listen actively and respond to patient concerns with empathy and patience
Document all call interactions accurately in our CRM and support systems
Direct complex or sensitive inquiries to the appropriate team or department
Follow company call scripts, guidelines, and communication standards
Meet daily call handling targets and customer satisfaction benchmarks
Maintain strict patient confidentiality in accordance with HIPAA guidelines
Participate in paid training, onboarding, and ongoing coaching sessions

Requirements

• Great communication skills
• A positive attitude
• A willingness to learn
• No prior call center experience needed

Benefits

• Competitive starting pay
• Paid training and onboarding
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options including evenings and weekends
• Mentorship and ongoing support from team leaders
• Clear path for career growth within ADF Medical Services