Enthusiastic Office Manager for a Mental Health Clinic

Key Responsibilities

• Oversee day-to-day operations to ensure efficient and client-focused service delivery.
• Maintain compliance with local, state, and federal regulations, including HIPAA.
• Monitor facility needs and coordinate maintenance, supplies, and technology support.
• Implement and improve operational systems, processes, and best practices.
• Work collaboratively with leadership and HR to coordinate the onboarding of new staff.
• Aid in recruitment logistics including scheduling interviews and processing new hire paperwork.
• Maintain up-to-date personnel records and track required credentials or licenses.
• Manage and oversee the necessary information for new clients as well as scheduling, ensuring timely appointments, and efficient clinician caseloads.
• Serve as a liaison between administrative staff, clinicians, and clients to resolve scheduling issues, billing questions, and maintain client satisfaction.
• Ensure new clients are onboarded smoothly with proper documentation and assigned clinicians.
• Support Clinic Leadership with our orientation program for new hires to ensure understanding of clinic policies and procedures.
• Schedule ongoing training sessions, including compliance training, EHR (Valant) use, and customer service.
• Track staff participation in required trainings and certifications.
• Oversee reception while providing overall guidance and support to all employees.
• Prepare and analyze operational reports, including productivity and scheduling metrics.
• Collaborate with leadership on strategic initiatives to enhance clinic performance and patient satisfaction.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Psychology, or related field (Master’s preferred).
• 3+ years of experience in a healthcare or mental health clinic operations role.
• Strong understanding of outpatient clinical workflows and HIPAA compliance.
• Excellent communication, organizational, and leadership skills.
• Proficiency in EHR systems and Microsoft Office Suite.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Experience in behavioral or mental health settings.
• Bilingual (Spanish/Portuguese) is a plus.
• Familiarity with scheduling software and electronic health record systems.

Preferred Qualifications

• Experience in behavioral or mental health settings.
• Bilingual (Spanish/Portuguese) is a plus.
• Familiarity with scheduling software and electronic health record systems.

To Apply

Please submit a cover letter, an up-to-date resume, and the names and contact information of two to three professional references. In your cover letter, be sure to include the name of a productivity tool, system, or habit you can’t live without and briefly explain why it’s essential to your work or life.

Compensation

$20.00 - $30.00 per hour

Employee Experience

We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care!

Company Structure

We are a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.” Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.