Entertainment Team Lead

About the role

Step into leadership at Level99. As a Team Lead, you'll support the Team on the floor, coach performance in real time, and help ensure every Guest experience runs smoothly. This role is perfect for someone ready to lead by example, stay hands-on, and take ownership of both Team performance and Venue standards.

Responsibilities

• Support Team Members and Guests by maintaining a strong, visible presence on the floor
• Coach and develop Team Members through real-time feedback and support
• Maintain cleanliness, organization, and overall Venue standards
• Assist with task delegation, rotations, and operational flow
• Train new Team Members using structured, hands-on training methods
• Help resolve Guest concerns and escalate issues when needed

Must-have Skills

• Friday and weekend availability — a must; flexible schedule including days, nights, and holidays
• Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
• Strong verbal communication skills and a natural ability to connect with people
• Comfortable working under pressure in a fast-paced, ever-changing environment
• Positive, upbeat, team-first attitude

Other Desirable (but Not Necessary) Skills & Experience

• 1+ year in a Leadership or training role
• Hospitality, retail, or entertainment background
• Public speaking or performance background

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

You might be a fit on the Level99 Team if you…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"