Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring compliance with company policies and procedures while supporting the Open Door Policy.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service approaches.
• Ensure member complaints and issues are resolved according to company guidelines.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Support membership by providing information on membership types, programs, and benefits.
• Process memberships, upgrades, and credit accounts; encourage renewals.
• Participate in sales and marketing events; complete marketing recaps and documentation.
• Strive to meet membership goals and promote Sam’s Club products and services.
• Acknowledge members, identify needs, and assist with purchasing decisions.
• Guide members on self-service technology and assist with transactions.
• Ensure club pick-up orders are filled and oversee assigned area of responsibility.
• Handle claims, returns, and zoning; arrange and organize merchandise.
• Identify shrink and damages; maintain cart/flatbed availability and parking lot cleanliness.
• Complete accounting records, file transactions, and prepare financial reports.
• Assist with accounting-related investigations and prepare daily deposits.
• Investigate overages/shortages in cash register drawers and maintain confidentiality.
• Develop and implement processes to meet business needs through collaboration.
• Analyze information from multiple sources and monitor progress and results.
• Identify and address improvement opportunities.
• Demonstrate and promote compliance with company policies and ethical standards.
• Lead and participate in teams; coordinate and execute work assignments.
• Provide advice, feedback, and support to ensure timelines and work quality.
• Model adaptability to change and help others navigate new challenges.
• Embrace diversity, foster inclusion, and support associate development.
• Build strong relationships, communicate effectively, and recognize contributions.
• Uphold integrity, ethics, and compliance; support regenerative company goals.
• Deliver results with a customer-first mindset and balance priorities.
• Drive continuous improvement, embrace new technologies, and support change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and workload management.

Primary location: 3333 N US Highway 75, Sherman, TX 75090-2525, United States.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering high school completion, bachelor’s degrees, ELL, and short-form certificates (tuition, books, and fees fully paid by Walmart).

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.