Member Team Lead
About the role
Assists management with the supervision of associates in the assigned area by performing duties such as communicating goals and feedback, training associates on processes and procedures, providing direction on member service approaches, ensuring compliance with company policies, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Responsibilities
- Communicates and supports membership by providing information on membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and completing required documentation to meet membership goals.
- Provides and ensures member service by acknowledging members, identifying their needs, assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, processing transactions, and ensuring club pick-up orders are fulfilled.
- Oversees the assigned area by handling claims and returns, zoning merchandise, arranging and organizing products, identifying shrink and damages, maintaining cart availability, assisting with item transport, and ensuring parking lot cleanliness.
- Completes accounting records and documentation by following office procedures, providing funds for register operation, creating financial reports, preparing daily deposits, investigating cash discrepancies, and maintaining confidentiality of financial information.
- Develops and implements processes to meet business needs by collaborating with managers and coworkers, analyzing information, monitoring progress, and addressing improvement opportunities.
- Demonstrates and promotes compliance with company policies, procedures, and ethical standards by guiding and modeling appropriate behavior, using the Open Door Policy, and assisting with ethical or compliance issues.
- Leads and participates in teams by sharing resources, determining business priorities, coordinating work assignments, providing feedback, and helping others adapt to change.
- Embraces and promotes a culture of respect, inclusion, and teamwork by valuing individual differences, building strong relationships, mentoring others, and recognizing contributions.
- Acts with integrity by maintaining high ethical standards, holding oneself and others accountable, and supporting Walmart’s goal of becoming a regenerative company.
- Serves customers and members by delivering results with a customer-first mindset, making decisions based on reliable information, and balancing short- and long-term priorities.
- Strives for excellence by displaying curiosity, driving continuous improvement, embracing new technologies, and supporting others through change.
Requirements
- 6 months of retail experience, including operating front-end equipment (e.g., cash register).
- 6 months of customer service experience.
- Must be 18 years of age or older.
Preferred Qualifications
- Experience leading a front-end team.
- Supervisory experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.
Benefits
- Competitive pay with performance-based bonus awards.
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, including 401(k), stock purchase plan, and company-paid life insurance.
- Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability coverage.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).
Benefits are subject to change and may depend on job classification and length of employment. For more information, visit One.Walmart.
Pay
The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour based on specific circumstances such as schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
6525 S STATE ST, MURRAY, UT 84107-7218, United States of America