Enterprise Voice Systems Analyst

About the Role

The Technology Infrastructure Services Division (TISD), Enterprise Desktop Support Section is seeking an Enterprise Voice Systems Analyst to provide administrative and technical support for the Voice Services environment. This position will help ensure the reliability, configuration, and ongoing support of voice systems across the CalPERS enterprise, including Microsoft Teams telephony, mobile services, and related voice technologies. In this role, you will play an important part in troubleshooting issues and helping deliver dependable communication services that advance the CalPERS mission.

Responsibilities

• Provide administrative and technical support for Voice Services environment
• Ensure reliability, configuration, and ongoing support of voice systems across the enterprise
• Support Microsoft Teams telephony, mobile services, and related voice technologies
• Troubleshoot issues and help deliver dependable communication services

Minimum Qualifications

All experience and education relating to the Minimum Qualifications listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position.

Special Requirements

Statement of Qualifications: Applications received without an SOQ or those that do not respond to the specific questions below will not be considered. The SOQ must be typed, titled "Statement of Qualifications," and each response must list all relevant experience, education, and training, including duties performed. The SOQ must not exceed one page in length.

• Describe your experience supporting Microsoft Teams Phones, including setup, administration, troubleshooting, and user support.
• Describe your experience coordinating technical requests and projects with internal IT staff, vendors, and customers.

Additional Information

Work Location: Sacramento County

Telework: Hybrid – at least 60% (three days) remote work each week

Job Type: Permanent, Full Time

# of Positions: 1

Sponsorship: This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes.

Anticipated Interview Dates: We anticipate holding in-person interviews beginning the week of September 21, 2026.

Final Filing Date: 9/11/2026

Effective July 1, 2025: The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025), directing that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Who May Apply: Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Required Application Package Documents:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your CalCareer account
• Statement of Qualifications (see Special Requirements section for instructions and questions)
• Resume is optional

How to Apply: Complete Application Packages must be submitted to apply for this job posting. Application Packages may be submitted electronically through your CalCareer account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the application package listing must be included.

Mailing Address: Public Employees Retirement System, Attn: JC-530473/LS, Human Resources Division, Recruitment, P. O. Box 942718, Sacramento, CA 94229-2718

Drop-Off Address: Public Employees Retirement System, HRSD, SSU JC-530473/LS, 400 Q Street, Lincoln Plaza North, 1st floor drop box by security desk, Sacramento, CA 95811, 08:00 AM – 05:00 PM