Enterprise Technical Sales Specialist, NORAM

Meta is seeking an exceptional individual to serve as an Enterprise Technical Sales Specialist for our clients in North America. If you are a highly motivated team player with experience in end-to-end direct sales, prospecting, solutions selling, and technical solutions architecture design, we want to hear from you. This role focuses on unlocking the potential of Business Messaging and AI capabilities to drive an Agentic future for businesses.

About the role

You will enable clients to realize the full potential of Meta's Business Messaging Platform and AI as a customer engagement solution. This role primarily serves mid and large-sized clients in North America, requiring a candidate with extensive enterprise and technical design sales experience, preferably in driving growth and consumption for SaaS solutions. The ideal candidate thrives in a consultative, multi-product sales environment and collaborates across teams to achieve objectives.

Responsibilities

• Prospect, identify, and design technical solutions in partnership with clients to address their business needs and advance their progression toward an AI Agentic future using Meta’s Business Messaging platform.
• Bring in advanced engineering resources as needed to accelerate new use cases.
• Leverage platform strategic partners to build additional solutions as relevant.
• Bridge business and technical conversations to unlock access to multiple client stakeholder budgets.
• Prospect, develop, and present compelling value propositions, business cases, and commercial structures to drive measurable outcomes.
• Demonstrate thought leadership and develop strategic client plans, including prospecting initiatives, pipeline targets, competitive displacement, risk assessment, and blocker removal.
• Build client relationships and trust with high-level decision-makers across business, technical, customer experience, marketing, and other relevant stakeholders to drive measurable business results.
• Act as a trusted advisor to help clients transform their business.
• Work with cross-functional teams to develop strategies to scale client-facing activities.
• Help build global playbooks and guides on best practices for product implementation and solutions success based on client learnings.
• Effectively communicate client feedback internally to identify feature gaps and improvement opportunities.
• Guide clients to optimal implementations by walking them through technical solutions across Meta’s Business Messaging platform, connecting standard customer experience APIs, CRM/ERP integration, and whiteboard customer engagement platforms.
• Work closely with other Meta Sales teams to unlock and develop new opportunities by leveraging Meta’s understanding of business goals and industry trends.
• Influence the customer experience industry through technology by participating in industry conferences and presenting to executive-level audiences.
• Understand and apply knowledge of products, technologies, and business to build scalable solutions.
• Hold technical architecture discussions with multiple stakeholders.

Requirements

• 10+ years of enterprise sales experience.
• Executive maturity, presence, and experience in building trust with decision-makers and articulating business value.
• Experience leading and driving the entire sales cycle, orchestrating cross-functional teams, and leveraging repeatable offerings to maximize revenue and client satisfaction.
• Analytical and problem-solving experience with large-scale systems.
• Ability to operate autonomously across multiple teams, demonstrating critical thinking and thought leadership.
• Bachelor’s degree.

Preferred Qualifications

• Demonstrated ability to integrate AI tools to optimize or redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements).
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. From the launch of Facebook in 2004 to apps like Messenger, Instagram, and WhatsApp, Meta has empowered billions worldwide. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to shape the next evolution in social technology.

Pay

$143,000/year to $209,000/year + bonus + equity + benefits. Individual compensation is determined by skills, qualifications, experience, and location.