Enterprise Solutions Engineer/Senior Enterprise Solutions Engineer

Position Purpose

The Enterprise Solutions Engineer/Sr Enterprise Solutions Engineer position is a technical professional position in the Information Technology Department supporting mission critical enterprise applications. This position does not involve software development responsibilities. Core responsibilities include technical application support, troubleshooting, enhancements, and upgrades. Work involves developing and maintaining reports using third party and ad hoc tools, creating advanced SQL queries, technical project management, technical writing, and developing data integrations between applications. Responsibilities include direct collaboration with customers and vendor technical support.

Additionally, the incumbent will drive technical solutions by developing integrations and providing advanced support for the City's Microsoft 365 ecosystem, specifically SharePoint, OneDrive, and the Power Platform. Work is performed independently and under the direction of the Enterprise Solutions Supervisor. This position specifically supports Public Safety applications.

The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee's level of proficiency and usage.

Essential Job Functions, Duties, and Responsibilities

• Design, coordinate, and maintain the overall usability of the City's major software applications
• Provide application support, analysis, design, testing, implementation, enhancements, and maintenance using tools such as Microsoft Visual Studio, Microsoft SQL Server, SQL Server Reporting Services (SSRS), SharePoint, OneDrive, and Microsoft Teams
• Assist, as assigned, with enterprise software support for various public safety applications
• Perform technical project management for implementations, enhancements, and upgrades
• Assist departments with evaluation and selection of new enterprise applications
• Assist, as assigned, with application software support for various applications that are cloud-based or Software as a Service (SaaS)
• Provide training on new and enhanced applications for users
• Communicate with and support customers and Information Technology staff
• Provide software-focused training materials and documentation for customers and peers
• Provide support and service to internal and external customers
• Provide application support, analysis, troubleshooting, implementation, and maintenance with users verbally and in writing to provide development and enhancement project updates
• Prepare user documentation on applications for customers and internal IT use
• Provide written updates of project status for Enterprise Solutions Supervisor and customers as required
• Work with IT and City departments and divisions to find solutions to improve business efficiencies
• Scope, communicate, and coordinate projects with key project stakeholders
• Update automated request tracking system daily
• Compile periodic activity statistics and user feedback
• Evaluate cost-effectiveness of requests, and prepare written recommendations for the Enterprise Solutions Supervisor, as requested
• Develop, create, and/or update project plans as required
• Participate in periodic planning and status meetings with the Solutions Engineering Team
• Attend training classes and seminars related to job responsibilities
• Adhere to all established City and Information Technology department standards and procedures by reading and understanding such procedures
• Prepare effective written communications, manuals, and training for users
• Work and communicate effectively with other department members as well as the City and public in a positive collaborative manner
• Maintain regular and punctual attendance while in the office and working remotely
• Participate in after-hour application support, upgrades, and troubleshooting as required
• Participate in an after-hour/weekend on-call rotation as required

Job Specific Competencies

• Demonstrate an understanding of software support for Government Enterprise and Public Safety applications
• Knowledge supporting systems that are cloud-based and Software as a Service (SaaS) with a focus on security, availability, and consistency
• Perform advanced development work in Microsoft SQL and SQL Server Reporting Services (SSRS)
• Demonstrate experience with technical Project Management for software applications including new application implementations, upgrades, and enhancements
• Knowledge of SharePoint implementations using Microsoft 365 applications, including Microsoft Teams and Microsoft Office
• Demonstrate experience using SOAP and REST approaches to API design and testing
• Demonstrate excellent judgment, creativity, and problem-solving
• Demonstrate excellent analytical skills and concentration
• Work effectively to meet goals and priorities during stressful situations and events
• Communicate technical concepts and technology solutions to management and customers clearly, concisely, and effectively
• Respond to user requests and concerns to provide resolutions in a prompt manner

Requirements

• Graduation from an accredited four-year college with major course work in Computer Science, Computer Information Systems, Information Management, or related field
• Experience supporting enterprise software applications
• Experience working with relational database management systems, SQL Server Management Studio, and writing MS SQL queries
• Ability to pass the Criminal Justice Information Services (CJIS) background check

Preferred Qualifications

• Experience supporting public safety applications specifically
• Experience with technical project management related to software applications
• Prior experience using SQL Server Reporting Services (SSRS)
• Experience using SOAP and REST approaches to API design and testing
• Experience developing and supporting SharePoint implementations through Microsoft 365 applications, including Microsoft Teams and Microsoft Office
• Experience writing technical documentation
• Experience supporting cloud solutions through Microsoft Azure
• Experience with Power Platform
• Experience developing and supporting Power BI tools including dashboards and reports

Progression Requirements

Sr. Enterprise Solutions Engineer requires a minimum of four (4) years of directly related work experience. Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.

Physical Requirements

Work is sedentary in nature and requires sufficient physical stamina and strength for: constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods.

This response is AI-generated, for reference only.