Enterprise Services Lead

About the role

The Enterprise Services Lead is responsible for leading complex information technology, business improvement, and enterprise‑level services from initiation through completion. This role manages scope, schedules, budgets, risks, deliverables, stakeholder communications, and project governance to ensure approved objectives are achieved on time, within funding, and in alignment with organizational standards. The primary focus is disciplined services vendor management, including performance oversight, contract accountability, service‑level governance, issue escalation, relationship management, and continuous improvement across the full vendor lifecycle.

Responsibilities

• Lead enterprise service delivery operations by coordinating internal teams, service owners, business stakeholders, and external services vendors to ensure consistent, timely, and high‑quality delivery of enterprise services (30%).
• Serve as the primary operational lead for services vendor management, ensuring vendors understand expectations, contractual obligations, service priorities, performance standards, communication protocols, and escalation procedures (20%).
• Promote accountability among services vendors by documenting commitments, tracking action items, validating completion of deliverables, and escalating unresolved performance or compliance concerns through appropriate channels (15%).
• Develop, manage, and maintain detailed project plans, schedules, milestones, budgets, risk logs, issue logs, status reports, and project documentation (10%).
• Monitor project progress, identify risks and barriers, develop mitigation strategies, and escalate issues appropriately to protect scope, schedule, budget, and quality (10%).
• Complete a required learning path as part of daily duties and responsibilities (15%).

Knowledge, Skills, and Abilities

• Knowledge of services vendor management principles, including onboarding, performance monitoring, relationship management, issue escalation, corrective action planning, renewal readiness, and off‑boarding.
• Understanding of contract management, procurement coordination, service level agreements, key performance indicators, invoice review, vendor accountability, risk management, compliance, and continuous improvement practices.
• Skill in leading enterprise service delivery activities across internal teams, business stakeholders, and external services vendors.
• Ability to manage vendor relationships, set expectations, facilitate performance discussions, resolve service issues, track deliverables, and promote vendor accountability.
• Expertise in analyzing service performance, SLA/KPI results, vendor trends, operational risks, costs, and customer impacts to support executive reporting and decision‑making.
• Proficiency with project management principles, methodologies, and lifecycle phases; Agile, Scrum, Waterfall, and hybrid delivery approaches; budget planning; and risk, issue, change, and scope management.
• Experience with vendor coordination, contract performance tracking, process improvement, quality assurance, governance standards, and state government operations and regulations.
• Ability to prepare clear and accurate project status updates, executive briefings, decision documents, presentations, dashboards, and other communications for technical and non‑technical audiences.
• Ensures project work complies with organizational requirements, IT standards, procurement requirements, security expectations, and state or federal regulations.

Qualifications

• Graduation from an accredited four‑year college or university with major coursework in information systems, business administration, mathematics, or a related field (preferred).
• At least 7 years of experience in enterprise IT environments, including hands‑on experience coordinating vendors, projects, financial management, or technology deployment initiatives (required).
• U.S. citizenship or permanent residency; must be legally authorized to work in the United States without sponsorship.
• Willingness to commute to the HHS office in Austin, Texas and work on‑site as required.

Benefits

• 100% paid employee health insurance for full‑time eligible employees.
• Defined benefit pension plan.
• Generous time‑off benefits.
• Numerous opportunities for career advancement.
• Additional benefits detailed on the “Benefits of Working at HHS” webpage.

Pay

Salary range: $6,377.50 – $8,750.00 per month (pay frequency: monthly). Salary will be determined in accordance with budgetary limits and HHSC Human Resources Manual.