Enterprise Services - Business Solutions/Adoption Enablement Leader (Hybrid)

About the role

The Adoption Enablement Leader at RTX is responsible for developing the capability that enables successful adoption of major transformation initiatives across Enterprise Services/Business Solutions. This role involves building adoption roadmaps, playbooks, journey maps, and common standards that program teams, service owners, and SMEs use to drive readiness and sustainment to achieve business outcomes across major programs and initiatives.

Responsibilities

• Partner with Program Management, Change Management, Communications, Knowledge & Education, and SMEs to embed adoption execution into program planning.
• Create and maintain adoption roadmaps aligned to project milestones and organizational readiness.
• Create and maintain adoption playbooks and templates across Business Solutions.
• Communicate to leadership at various levels Adoption Readiness across major programs and initiatives.
• Define cross-program interdependencies and readiness checkpoints.
• Provide adoption guidance and tools; ensure service owners and project teams maintain ownership for executing the change.
• Support readiness assessments, risk identification, and mitigation planning.
• Monitor adoption progress and escalate risks or patterns.
• Build adoption capability across teams through coaching and continuous improvement.
• Coach project teams on adoption frameworks and practices to build internal capability and enable repeatable execution.

Qualifications

• A University Degree or equivalent experience and minimum 12 years prior relevant experience, or an Advanced Degree in a related field and minimum 10 years experience.
• Bachelor’s degree in Business, Organizational Development, Program Management, Communications, or related field.
• 5+ years experience as a Change Lead, Adoption Lead, Business Readiness Lead, or similar-type role.
• 5+ years leading or supporting large-scale organizational change efforts.

What You Will Learn

• How to build and apply enterprise adoption frameworks, roadmaps, and playbooks that integrate with program teams, change management, communications, and education strategies.
• How to assess readiness, map user personas, identify cross-program impacts, and translate insights into actionable adoption guidance for project teams.
• How to coach teams and leaders on adoption best practices, enabling scalable, repeatable execution and stronger business outcomes across major initiatives.

What We Offer

• Compensation;
• Healthcare, wellness, retirement and work/life benefits;
• Career development and recognition programs.