Enterprise Services - Business Solutions/Adoption Enablement Leader (Hybrid)

About the role

The Adoption Enablement Leader at RTX is responsible for developing the capability that enables successful adoption of major transformation initiatives across Enterprise Services/Business Solutions. This role involves building adoption roadmaps, playbooks, journey maps, and common standards that program teams, service owners, and SMEs use to drive readiness and sustainment to achieve business outcomes across major programs and initiatives.

Responsibilities

• Partner with Program Management, Change Management, Communications, Knowledge & Education, and SMEs to embed adoption execution into program planning.
• Develop adoption roadmaps aligned to project milestones and organizational readiness to show major programs at the Business Solutions’ level.
• Create and maintain adoption playbooks and templates across Business Solutions.
• Communicate to leadership at various levels Adoption Readiness across major programs and initiatives.
• Define cross-program interdependencies and readiness checkpoints.
• Provide adoption guidance and tools; ensure service owners and project teams maintain ownership for executing the change.
• Support readiness assessments, risk identification, and mitigation planning.
• Monitor adoption progress and escalate risks or patterns.
• Build adoption capability across teams through coaching and continuous improvement.
• Coach project teams on adoption frameworks and practices to build internal capability and enable repeatable execution.

Qualifications

• You Must Have:
• A University Degree or equivalent experience and minimum 12 years prior relevant experience, or
• An Advanced Degree in a related field and minimum 10 years experience
• Bachelor’s degree in Business, Organizational Development, Program Management, Communications, or related field.
• 5+ years experience as a Change Lead, Adoption Lead, Business Readiness Lead, or similar-type role.
• 5+ years leading or supporting large-scale organizational change efforts.
• We Prefer:
• Excellent written and verbal communication skills.
• Excellent listening skills with the ability to translate stakeholder needs into action.
• Ability to influence without direct authority.
• Resilient and tenacious, able to navigate ambiguity and shifting priorities.
• Hightly organized with a natural inclination for planning, structure, and tactical follow-through.
• Ability to influence without authority and guide teams through structured adoption practices.
• Strong facilitator capable of driving alignment and readiness discussions.
• Excellent collaboration skills across multiple areas to ensure strong alignment.
• Strategic thinker with an enterprise mindset and strong understanding of end-to-end impacts.
• Analytical problem-solver with the ability to identify gaps and propose actionable solutions.

What We Offer

• Compensation
• Healthcare, wellness, retirement and work/life benefits
• Career development and recognition programs
• Parental leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care