Enterprise ServiceNow Governance & Platform Owner

About the role

Shape the Future with Us. At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion. As part of our global team, you’ll be empowered to make a real impact - on your career, your community, and the world around you.

For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions - from engine oils, performance coatings, and skincare to medical devices and plumbing systems - are powered by the expertise, passion, and commitment of people like you. We tackle the world’s toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world, brought to life by science and most importantly, delivered by you. Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future. We win because of you. Let’s build the future together.

Responsibilities

• Own and maintain the ServiceNow platform roadmap, capability plan, and governed backlog to support business priorities and scalable platform growth.
• Establish platform governance routines, decision rights, intake standards, design controls, and architectural guardrails that promote global standardization.
• Govern domain separation standards, configuration decisions, access models, data separation requirements, and delegated administration practices.
• Lead platform release planning, upgrade readiness, regression testing coordination, and production change governance.
• Monitor platform health, reporting, data quality, integration reliability, and operational performance while driving continuous improvement.
• Coordinate and oversee consulting partners, implementation partners, and managed service providers to ensure high-quality, standards-based delivery.

Required Qualifications

• 8+ years of information technology experience with progressive responsibility in ServiceNow administration, product ownership, solution architecture, platform management, or platform leadership roles.
• Strong knowledge of ServiceNow, including Information Technology Service Management (ITSM), Service Catalog, Knowledge Management, Configuration Management Database (CMDB)/Common Service Data Model (CSDM), reporting, and integrations.
• Experience establishing platform governance, operating models, demand management processes, and architectural standards that support sustainable platform growth.
• Proven ability to develop and manage platform roadmaps, backlogs, stakeholder priorities, technical risk, and partner-delivered initiatives.
• Experience defining and enforcing platform standards, governance controls, and decision-making frameworks.
• Strong stakeholder management, communication, and influence skills across technical, operational, business, and executive audiences.
• Experience leading consulting partners, managed service providers, and outsourced delivery teams.