ServiceNow Platform Owner

Responsibilities

• Own and govern the ServiceNow platform, including instances and integrations
• Define and execute a multi-year platform roadmap aligned with business strategy
• Identify opportunities to optimize platform performance for better ROI
• Drive consolidation and standardization across the platform ecosystem
• Lead digital transformation initiatives including self-service capabilities and workflow automation
• Champion continuous improvement and innovation across the platform
• Oversee end-to-end delivery of platform enhancements, ensuring high quality and efficiency
• Establish and enforce platform governance and compliance requirements

Qualifications

• Bachelor’s Degree; advanced degree desirable or equivalent education and experience
• 8+ years of experience in enterprise platform ownership, preferably ServiceNow
• Proven experience leading Agile development teams and managing product backlogs
• Strong knowledge of software development lifecycle (SDLC) and governance processes
• Experience with system implementation and organizational change management
• Solid understanding of IT service management (ITSM) practices
• Excellent analytical, problem-solving, and decision-making skills
• Strong written and verbal communication skills with the ability to influence stakeholders