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Jobs · Information Technology · Louisiana

Enterprise Service Desk Analyst *Secret Clearance Required*

TEKsystems · New Orleans, LA · 2 mo ago
On-siteInformation Technology$31.36/hrFull-time

This is a proactive posting for a position expected in September or October.

About the role

TEKsystems is seeking an Enterprise Service Desk Specialist to support a federal customer on site in New Orleans, LA.

Qualified candidates must have an active Secret clearance and an active CompTIA Security+ certification. U.S. Citizenship is required due to clearance requirements.

Responsibilities

Responsibilities fall into three categories:

  • Tier 1 Support:
    • Serve as the initial point of contact for IT-related problems.
    • Provide phone and online support to users.
    • Perform troubleshooting and resolve technical issues.
    • Follow escalation protocols as necessary.
  • Health and Status Monitoring:
    • Monitor the health and status of the networks.
    • Document and communicate outage information to co-workers and customers.
  • Ticket Management:
    • Execute scripts.
    • Open and close tickets.
    • Correlate events and incidents for management of Information Technology (IT) services.

Common tasks could include:

  • Password resets within Active Directory
  • Internet Browser troubleshooting
  • Layer 1 Network Connectivity Troubleshooting
  • DNS/IP address troubleshooting
  • Root Cause analysis of on-going issues
  • Email/Exchange issues
  • Application install/troubleshooting
  • Printer/Network Drive mapping
  • Telephony issues
  • Desktop workstation issues

Requirements

  • Active Secret clearance
  • Active CompTIA Security+ certification
  • 0-4 years of IT Experience
  • Willingness to support an in-bound service desk/call center operation
  • Experience with ITSM (Ticketing System) (not required)

Pay

The pay range for this position is $31.36 - $31.36/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully onsite, contract position based in New Orleans, LA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

TEKsystems is an Allegis Group company.

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