Service Desk Analyst with Security Clearance
About the role
RiVidium is seeking a Service Desk Analyst. This role supports IT, Cybersecurity, and Data Operations - Core Operations and helps deliver mission-focused outcomes for service members, families, and related stakeholders.
Key Responsibilities
- Provide Tier 1 and Tier 2 user support across applications, websites, platforms, and digital services.
- Acknowledge, log, route, and help resolve user issues in accordance with support procedures.
- Support account actions, outage communications, and knowledge base updates as assigned.
- Maintain high-quality customer service and accurate ticket documentation in a 24/7/365 environment.
Basic Qualifications
- Bachelor's degree in a relevant discipline or equivalent professional experience.
- Experience supporting operational or technical environments with shift-based or on-call expectations.
- Ability to satisfy applicable Government personnel security requirements for the assigned role.
- Strong communication, teamwork, and documentation skills in a mission-focused delivery environment.
Preferred Qualifications
- Experience supporting 24/7/365 operations, ticketing workflows, knowledge bases, and customer support metrics.
- Ability to troubleshoot across applications, accounts, and infrastructure while maintaining service continuity.
- Experience supporting account lifecycle actions, outage communications, and operational SOPs.
About the Organization
RiVidium, Inc. (dba TripleCyber) is a VA-Verified SDVOSB and an SBA-Certified 8(a) company. Established in 2008, we are dedicated to preparing our clients for the future by balancing all parts of our organization to attract the finest employees. Our focus areas include Logistics, Human Capital, Cyber, Intelligence & Technology. We strive to be the missing element defining tomorrow's technology.
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.