Intermediate Service Desk Technician - SECRET Clearance Required

About the role

ASRC Federal is seeking a Service Desk Technician to support the DEVCOM-CBC G-6 Mission Support Center at Aberdeen Proving Ground, MD. The role requires an active DoD Secret or higher clearance.

Responsibilities

• Deliver Mission Support Desk support via phone, remote assistance, and on-site service for DEVCOM-CBC enterprise users
• Log all calls, emails, and walk-in issues into the DEVCOM-CBC ticketing system
• Support Windows 11, macOS, iOS, Android, and Microsoft Army 365 F5/G5 environments
• Track and document all government and customer property during repair and installation
• Escalate unresolved issues to senior specialists or the Mission Support Desk Manager
• Protect all privacy information encountered during support activities in accordance with DoD policy

Requirements

• High School Diploma or GED certificate
• 2+ years of IT support or help desk experience
• Experience supporting Windows 11 and at least one additional operating system (macOS, iOS, or Android)
• A U.S. Government issued Dept. of Defense Secret security clearance or higher

Qualifications

• CompTIA A+ certification preferred
• ITIL Foundation certification preferred

Benefits

Competitive pay and benefits package including health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.