Enterprise Salesforce - Agentforce Leader

At the heart of Slalom’s Enterprise Capability is a bold ambition: to design and deliver intelligent, human-centered business applications that empower organizations to serve their customers with acceleration, agility, precision, and purpose. We partner with leading platforms—Salesforce, ServiceNow, Adobe, Anaplan, Workday, Contentful, Boomi, Workato and more—to build scalable, end-to-end solutions that unify data, streamline operations, and unlock actionable insights. Our work powers everything from smarter CRM experiences and next-gen commerce sites to resilient case management systems and optimized workforce planning.

But we're not just technologists—we’re strategic enablers. Whether helping a client modernize their infrastructure, integrate mission-critical functions, or activate AI-powered innovation, we connect strategy to execution in ways that drive measurable impact. Here, you’ll collaborate with curious, courageous people who believe in growth through experimentation, delivering value through partnerships, and building a future where technology works quietly in service of extraordinary outcomes.

Responsibilities

• Capability Vision & Strategy
  • Work with Enterprise AI, Salesforce, AI Innovation Hub, and regional/market leaders to bring the vision of Slalom's AI-enabled enterprise capability to life, driving connection between local markets, regions, and global strategy.
  • Connect and drive region or country-wide AI in Salesforce/Agentforce strategy to the Market based on client portfolio, industry priorities, market maturity, and geographic makeup, tailoring the GTM strategy to align with local industries, clients, and communities.
  • Define and evolve the Salesforce AI/Agentforce roadmap, covering integrations, account research, engineering enablement, voice capabilities, observability, collaboration patterns, and future AI platform innovations.
  • Work with other Enterprise Business Applications, Data & AI, Customer Experience, and Industry leaders to develop, socialize, and drive joint capability solutions that incorporate AI in Salesforce and Agentforce.
  • Provide a practical point of view on crawl/walk/run AI adoption, data readiness, secure grounding, reuse vs. custom build, and time-to-value for client AI initiatives.
• GTM Approach
  • Own the approach and execution to evangelize, educate, and enable the Slalom sales function in markets and regions.
  • Build and develop relationships with Account, Industry, Salesforce, Enterprise AI, and Alliances teams to drive account planning and joint pursuits.
  • Develop leading practices for GTM activities, sales solutioning, discovery workshops, use-case prioritization, demo storytelling, and ROI/value framing.
  • Partner with Capability leaders to define and develop reusable collateral for sales accelerators, including decks, scripts, recordings, talk tracks, solution one-pagers, architecture views, pricing inputs, ROI questions, and client-ready demos.
  • Oversee and curate a library of demos and accelerators, ensuring each reusable asset includes clear access instructions, a demo script, recording when available, talk track, supporting slides, reference architecture, and guidance for tailoring it to specific clients.
  • Work proactively to surface awareness and generate demand for AI/Agentforce client outcomes in the market.
  • Participate in campaigns, RFIs, RFPs, workshops, and POCs to ignite specific opportunities.
  • Identify and work with Alliances, Marketing, and Operations to plan Slalom-led and partner-led thought leadership events, webinars, roundtables, and field activations.
  • Maintain awareness of AI in Salesforce platform changes, Agentforce product updates, integration patterns, partner offerings, and industry leading practices.
  • Provide insights to Enterprise AI and Salesforce Capability teams on client themes, common questions, observed trends, field blockers, and gaps in current collateral or demos.
• Business Development & Sales
  • Partner with industry-aligned client partners, sales executives, alliances, and SMEs to identify and pursue potential opportunities related to AI in Salesforce, Agentforce, and enterprise AI accelerators.
  • Act as SME in the pursuit process and identify appropriate SMEs from the broader Capability team as needed.
  • Focus on specific customers, driving targeted and bespoke sales motions that include multi-Capability solutioning and client outcome-based selling motions with the GTM team.
  • Drive business development and solutioning for complex deals, cultivating and nurturing key relationships within Slalom, Salesforce, and strategic partners.
  • Help account teams identify which accelerator, demo, workshop, or use case fits a client need and when a custom demo or client-specific build is required.
  • Support partner-led funding motions and co-sell opportunities with Salesforce, Box, Microsoft, AWS, Adobe, and others where appropriate.
  • Proactively seek speaking opportunities within the geographic Market as Capability SME and thought leader at external conferences, webinars, and events to generate net-new opportunities.
• Delivery
  • Provide engagement oversight and governance of AI in Salesforce/Agentforce projects in market to ensure delivery quality.
  • Contribute to delivery through billable roles as Delivery Solution Lead, AI Discovery Lead, AI Applied Strategist, Solution SME, or GTM Strategist, with a utilization target of 45%-65% or as calibrated by annual business plan.
  • Review solution approach, demo-to-delivery handoffs, MVP scope, assumptions, risks, and data/security prerequisites for AI-enabled engagements.
  • Convert delivery learnings into reusable assets, delivery patterns, training, playbooks, and customer stories that can scale across Slalom.
• Resource Pipeline
  • Advise GTM and Capability leadership on AI in Salesforce/Agentforce capability gaps and partner on targeted hiring and skilling strategies.
  • Identify market demand signals and translate them into talent needs, training priorities, and investment recommendations.
  • Support targeted bench activation and cross-market staffing models to accelerate reusable asset development without overloading core delivery teams.
• People Development
  • Act as mentor to other practitioners in the Capability working to serve the Market's portfolio.
  • Lead or support office hours, enablement sessions, train-the-trainer programs, and internal communities of practice around Agentforce and AI-assisted delivery.
  • Participate in performance management by providing feedback on Capability team members assigned to Market pursuits and delivery.
  • Build confidence across sales, solutioning, and delivery teams by helping practitioners understand how to position, demonstrate, and deliver AI-enabled Salesforce outcomes.
• Financial Management
  • Work with Market GTM team and broader Capability leadership to create Capability-specific growth and cost projections.
  • Support monitoring of sales and revenue forecasts, influenced revenue, accelerator ROI, and overall capability health at the geo level.
  • Help manage contribution-code investment and ensure accelerator funding is tied to measurable outcomes, adoption, and revenue influence.
  • Escalate staffing, investment, or forecast risks as needed to ensure proper coverage across geographic tiers and strategic accounts.
• Marketing
  • Coordinate marketing events in regions to generate pipeline for AI in Salesforce, Agentforce, and related enterprise AI outcomes.
  • Evangelize Salesforce, Agentforce, and partner events into Slalom markets to promote client attendance, show Slalom as a partner to be considered, and find new business opportunities.
  • Create or support thought leadership, webinars, demos, conference sessions, customer stories, whitepapers, and partner activations.
  • Partner with Marketing and Alliances to position Slalom as a credible AI-first Salesforce partner with practical, repeatable delivery assets.

Requirements

• Inspirational Leadership - Strategic, forward-looking thinker who connects market needs to Capability strategy; excellent mentoring and leadership skills.
• Proactive GTM Mentality - Builds pipeline and client relationships without waiting for others to generate leads. Experience selling consulting services and shaping complex enterprise pursuits.
• Business Development Acumen - Expert business development and client management skills, including C-level relationships; skilled at managing multiple complex pursuits at once with strong business operations such as proposal development, SOWs, price modeling, margins, utilization, and staffing alignment.
• Executive Presence - Speaks confidently with customer CXOs as a peer and represents Slalom credibly at external events, webinars, conferences, and partner forums.
• Collaboration - Works seamlessly across teams, capabilities, alliances, industries, and geographies to achieve client and market outcomes.
• Culture - Brings a winning, sales-focused, practical, and generous attitude; helps others understand the work and raises the quality bar without creating unnecessary process drag.
• AI in Salesforce/Agentforce Fluency - Strong understanding of AI in Salesforce and Agentforce capabilities, including how agents interact with data, flows, prompt templates, actions, knowledge, content, and human workflows.
• Platform/Solution Knowledge - Technical understanding of AI in Salesforce, Agentforce, Service Cloud, Sales Cloud, Data Cloud, Knowledge, Flow, Prompt Builder, Slack, SharePoint, Box, GitHub Copilot, APIs, and enterprise integration patterns; active Salesforce certifications or ability to achieve relevant certifications upon hire.
• Accelerator/Product Ownership - Experience turning emerging technical capability into reusable accelerators, demos, playbooks, enablement assets, workshops, and delivery patterns.
• Consulting Delivery - Track record of successfully delivering Salesforce, AI, customer experience, or enterprise application solutions in a consulting environment.
• Value Framing - Ability to define use cases, ROI questions, business cases, and crawl/walk/run roadmaps that connect AI capability to measurable client outcomes.
• Operational Excellence - Experience running intake, backlogs, prioritization, sprint cadences, roadmap reviews, asset governance, budget tracking, adoption metrics, and leadership reporting.
• Experience - 8-10+ years' experience in a large consulting environment, technology services organization, Salesforce partner, enterprise SaaS provider, or comparable GTM/solution leadership role.
• Preferred - Experience with AI-assisted development, GitHub Copilot, accelerated engineering, voice agents, agent observability.