Enterprise Resilience Officer II

About the Role

This role will manage issues through the end-to-end issue management lifecycle, including identification, documentation, validation, tracking, and closure. The teammate will monitor issue progress and provide reporting updates to leadership. They will coordinate and support internal audits and regulatory exams by acting as the liaison between the Enterprise Resilience Office and the audit/exam teams to gather, validate, and deliver required artifacts. Additionally, this role will support the delivery of enterprise resilience initiatives, including governance enhancements and program maturity efforts, by driving initiative milestones, deliverables, and dependencies across stakeholders.

Responsibilities

• Serve as a subject matter expert to identify, analyze, develop, and implement process improvements to mitigate risk within and across multiple lines of business.
• Support and maintain the BTCM program policy, governance structure, and routines in alignment with enterprise guidance.
• Manage key initiatives within the BTCM Program to ensure resiliency and recoverability during an event.
• Drive dialogue, debate, and escalation based on metrics, emerging risks/trends, and thematic analysis of issues.
• Interpret regulatory requirements and their applicability to existing and proposed metrics.
• Maintain good working relationships with business and technology units and act as a liaison to ensure program execution.
• Support and drive the development of operational/technology risk management and compliance communications to senior management and committees/working groups.
• Evaluate and provide input for business and technology unit recovery and resiliency strategies to ensure alignment with enterprise risk appetite.
• Plan, organize, and coordinate work to meet enterprise goals while focusing on efficiency and effectiveness.
• Stay abreast of emerging issues related to Risk Management and incorporate new learning into work processes.
• Assist BTCM leadership and business partners in preparing for and responding to internal audit requests and external regulatory examinations.

Qualifications

Required Qualifications:

• Bachelor's Degree or an equivalent combination of education and experience.
• 15 years of banking or related management experience.
• Expert BTCM knowledge, leadership, and decision-making skills.
• Demonstrated aptitude for business analysis, process redesign, and project management.
• Strong analytical and organizational skills with extensive experience in BC/DR processes.
• Knowledge of technology and business process solutions in the financial services industry.
• Progressive management experience in a matrixed organization.
• Ability to lead and enforce enterprise policies.
• Excellent interpersonal skills with the ability to interact with all levels of management.
• Proficiency with Microsoft Office products.

Preferred Qualifications:

• Master of Business Administration, Risk Management, or relevant Master's degree.
• Professional accreditation such as CBCP or MBCP.
• Graduate of Leadership Development Program, Banking School, or equivalent.
• Experience working with regulatory agencies (FRB, OCC, FDIC).
• Experience establishing new Corporate BTCM risk programs or initiatives.
• 3–5+ years of experience in risk management, audit, governance, or issue management.
• Strong understanding of issue management frameworks.
• 3-5+ years’ experience in enterprise resilience.

Work Style

In Office (5 days/week). For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position.

Benefits

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Teammates also receive no less than 10 days of vacation (prorated based on hire date and status) during their first year, along with 10 sick days and paid holidays. Additional benefits may include a defined benefit pension plan, restricted stock units, and a deferred compensation plan, depending on the position and division.