Enterprise Resilience Officer II

About the Role

This role will manage issues through the end-to-end issue management lifecycle, including identification, documentation, validation, tracking, and closure. The teammate will monitor issue progress, provide reporting updates to leadership, and coordinate internal audits and regulatory exams by acting as the liaison between the Enterprise Resilience Office and audit/exam teams. Additionally, this role will support enterprise resilience initiatives, including governance enhancements and program maturity efforts, by driving initiative milestones, deliverables, and dependencies across stakeholders.

Responsibilities

• Serve as a subject matter expert to identify, analyze, develop, and implement process improvements to mitigate risk within and across multiple lines of business.
• Support and maintain the BTCM program policy, governance structure, and routines in alignment with enterprise guidance.
• Manage key initiatives within the BTCM Program to ensure resiliency and recoverability during an event.
• Drive dialogue, debate, and escalation based on metrics, emerging risks/trends, and thematic analysis of issues.
• Interpret regulatory requirements and their applicability to existing and proposed metrics.
• Maintain good working relationships with business and technology units and act as a liaison to ensure program execution.
• Support and drive the development of operational/technology risk management and compliance communications to senior management and committees/working groups.
• Evaluate and provide input for business and technology unit recovery and resiliency strategies to ensure alignment with enterprise risk appetite.
• Plan, organize, and coordinate work to meet enterprise goals while focusing on efficiency and effectiveness.
• Stay abreast of emerging issues related to Risk Management and incorporate new learning into work processes.
• Assist BTCM leadership and business partners in preparing for and responding to internal audit requests and external regulatory examinations.

Qualifications

Required Qualifications:

• Bachelor's Degree or an equivalent combination of education and experience.
• 15 years of banking or related management experience.
• Expert BTCM knowledge, leadership, and decision-making skills.
• Demonstrated aptitude for business analysis, process redesign, and project management.
• Strong analytical and organizational skills with extensive experience in BC/DR processes.
• Knowledge of technology and business process solutions in the financial services industry.
• Progressive management experience in a matrixed organization.
• Ability to lead and enforce enterprise policies.
• Excellent interpersonal skills with the ability to interact with all levels of management.
• Proficiency with Microsoft Office products.

Preferred Qualifications:

• Master of Business Administration, Risk Management, or relevant Master's degree.
• Professional accreditation in business continuity/disaster recovery (e.g., CBCP, MBCP).
• Graduate of Leadership Development Program, Banking School, or equivalent industry training.
• Experience working with regulatory agencies (FRB, OCC, FDIC).
• Experience establishing new Corporate BTCM risk programs or initiatives.
• 3–5+ years of experience in risk management, audit, governance, or issue management.
• Strong understanding of issue management frameworks.
• 3-5+ years’ experience in enterprise resilience.

Benefits

Truist offers eligible employees medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Teammates receive a minimum of 10 days of vacation (prorated based on hire date and status), 10 sick days, and paid holidays. Additional benefits may include a defined benefit pension plan, restricted stock units, and a deferred compensation plan, depending on the position and division.

Work Style: In Office (5 days/week)

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Visa Sponsorship: Not available for this position.