Enterprise Resilience Officer II

About the role

This role manages issues through the end-to-end issue management lifecycle, including identification, documentation, validation, tracking, and closure. The teammate monitors issue progress and provides reporting updates to leadership on progress. The teammate coordinates and supports internal audits and regulatory exams by acting as the liaison between Enterprise Resilience Office and the audit/exam teams to gather, validate, and deliver required artifacts. The role also supports the delivery of enterprise resilience initiatives, including governance enhancements and program maturity efforts, by driving initiative milestones, deliverables, and dependencies across stakeholders.

Responsibilities

• Serve as a subject matter expert who identifies, analyzes, develops, and implements process improvements to mitigate risk within and/or across multiple lines of business.
• Support and maintain BTCM program policy and governance structure & routines in alignment with enterprise guidance.
• Manage key initiatives within the BTCM Program to ensure resiliency and recoverability during an event.
• Drive dialogue, debate, and escalation based on metrics, emerging risks/trends, and thematic analysis of issues.
• Interpret regulatory requirements and their applicability to existing and proposed metrics.
• Maintain good working relationships with business and technology units and act as a liaison to ensure program execution.
• Support and drive the development of operational/technology risk management and compliance communications to senior management and committees/working groups.
• Evaluate and provide input for business and technology unit recovery and resiliency strategies to ensure business continuity and disaster recovery risk reduction in alignment with enterprise risk appetite.
• Plan, organize, and coordinate the work to meet enterprise goals while focusing on efficiency and effectiveness.
• Stay abreast of emerging issues related to Risk Management including third party, business continuity, disaster recovery and other relevant disciplines and incorporate new learning into work processes.
• Assist BTCM leadership team and business partners to prepare for and respond to internal audit requests and/or external regulatory examinations.
• Act as Enterprise Resilience Officer II responsible for the development, implementation, socialization, and execution of Business Continuity (BC) and Disaster Recovery (DR) processes in support of policy, standards, procedures, and regulatory requirements.
• Act as a thought leader who researches, evaluates, and recommends solutions for the BTCM program and implements forward-looking systems and processes that support program maturation.
• Exercise responsibility through direct action, delegation, and influence at the senior management level.
• Perform work and tasks focused on business continuity and disaster recovery planning/testing, enterprise response (incident/crisis) management, governance/quality control/third party continuity, and/or business intelligence & tools.
• Support enterprise and business unit compliance with all federal regulations (FFIEC) for BC/DR related planning, testing, and risk mitigation.

Requirements

• Bachelor’s Degree or an equivalent combination of education and experience.
• 15 years of banking or related management experience.
• Possess and demonstrate expert BTCM knowledge, leadership, and decision-making skills.
• Demonstrated aptitude for business analysis, process redesign, and project management.
• Strong analytical and organizational skills and extensive experience designing, developing, implementing, and executing BC/DR processes.
• Demonstrated knowledge of technology and business process solutions in the financial services industry.
• Progressive management experience in a matrixed organization.
• Must be able to lead and enforce enterprise policies.
• Excellent interpersonal skills demonstrating the ability to interact with all levels of management effectively.
• Adept with Microsoft Office products.

Preferred Qualifications

• Master of Business Administration, Risk Management, or relevant Master’s degree.
• Professional accreditation in business continuity/disaster recovery industry, such as Certified Business Continuity Professional (CBCP) or Master Business Continuity Professional (MBCP).
• Graduate of Leadership Development Program, Banking School, or equivalent industry training program.
• Experience working for or with (significant interactions) regulatory agencies (FRB, OCC, FDIC).
• Experience in establishing new Corporate BTCM risk programs or initiatives.
• 3–5+ years of experience in risk management, audit, governance, or issue management.
• Strong understanding of issue management frameworks.
• 3–5+ years’ experience in enterprise resilience.

Work Location and Schedule

In Office (5 days/week), 1st shift (United States of America).

Benefits

• Medical, dental, vision, life insurance, disability, and accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment.
• 10 sick days (prorated).
• Paid holidays.
• Depending on the position and division, eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.