Enterprise Relationship Manager

Responsibilities

• Own the complete expansion cycle: pipeline development to renewal
• Proactively seek new opportunities across diverse business units and geographies
• Develop and implement strategic account plans based on analysis and growth hypotheses
• Engage multiple stakeholders to enhance deal size and account involvement
• Accountable for revenue outcomes, including expansion and risk management
• Collaborate with Customer Success for aligned growth and renewal strategies
• Lead consultative sales processes linked to measurable business goals
• Facilitate demos and proofs of concept to validate new use cases
• Navigate complex enterprise procedures involving procurement and legal
• Maintain diligent pipeline management and provide accurate forecasts
• Act as customer advocate to relay insights to Product and GTM teams

Qualifications

• 3-7+ years in quota-carrying SaaS sales roles, focusing on enterprise accounts
• Demonstrated success in driving upsell and cross-sell revenue
• Proficiency in account retention strategies and reducing churn
• Experience with complex, multi-stakeholder deal navigation
• Skill in structured account planning and organizational mapping
• Expertise in consultative sales cycles with executive engagement
• Familiarity with CRM platforms like Salesforce or HubSpot
• Background in marketing or creative technology preferred
• Use of AI tools to enhance sales workflows
• Strong autonomy and ownership mindset

Benefits

• Remote-first work culture
• Stock options available
• Comprehensive health insurance plan
• 401K matching contributions
• Paid parental leave: 16 weeks for primary, 4 weeks for secondary caregivers
• Flexible vacation and paid sick leave
• Home office setup stipend
• Stipend for collaborative and educational experiences
• Access to coworking spaces globally